Returns & Exchanges
At THATCH, we want you to be completely satisfied with your purchase. If your new pieces aren't a perfect fit, we offer easy returns and exchanges within 30 days of delivery for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label. Simply print it out and securely attach it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location. Please ensure all original tags are attached and the item shows no signs of wear.
Receive Your Refund
After our team inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing